Is it safe to ship my hammer dulcimer?

Yes….no….well, maybe.  You absolutely know things get damaged every day with UPS, Fed Express, USPS and any other carrier you can name.  You have to insure it no matter who you ship with.  The single most important thing you do is package your instrument well.   We normally use UPS here at Master Works but have instruments delivered here often with other services.  Again, the most important thing you do is package it well no matter who carries it for you.

  • USE HIGH DENSITY CLOSED CELL FOAM to pad it with.
  • DO NOT USE FOAM PELLETS as they with disperse at will and leave unprotected areas that put your precious instrument at risk…big risk!  DO NOT USE STYROFOAM as it is brittle, will crush and fall apart.
  • DO NOT USE SOFT FOAM as it is not strong enough to protect.
  • DO NOT USE CARDBOARD OR NEWSPAPER TO PACK WITH as it will crush and not protect it after the initial crushing act.  Again, USE HIGH DENSITY CLOSED CELL FOAM at least 1 inch thick in less critical areas and 2 inches thick in critical areas such as the points of the pinblocks and above the bridges.
  • GLUE THE FOAM IN PLACE…DO NOT EXPECT IT TO STAY IN PLACE ON ITS ON.
  • Put your instrument in the case WITHOUT ANY ACCESSORIES INCLULDED IN THE CASE.
  • Always include within the crate a piece of paper with the address identifying where it is being shipped and your return address with a phone number in case the label is accidentally removed.  USE 200LB CARDBOARD to construct the crate.  You can do this safely, just pay attention to the details and insure it.
  • We do not recommend taking it to UPS retail stores because of the excessive mark-up and the lack of well-trained packers…it is definitely a learned skill!
  • If you chose, you can have us ship you a crate delivered to your door prepared specifically for your instrument design with a “call tag” shipping label included.  You call UPS and they come the next day to your door and pick it up….DONE and it’s not expensive.

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